What are the advantages of ordering Online?
- accessible - shop from the comfort of your home anytime
- convenient - have your books ready to pick up or delivered to
your home
- saves time - we'll do the shopping for you!
What are the system requirements for shopping
Online?
You may order online with versions 5.0 and later of Netscape
Navigator, Microsoft Internet Explorer, or another browser that
supports encryption and cookies. It is necessary to enable cookies
in order to use our shopping cart system.
How do I add items to my shopping cart?
Once you find an item that you would like to purchase, just click on
the "Add to Cart" button. You can then continue shopping as long as
you like by clicking on the "Continue Shopping" button. If at any
time you would like to view the contents of your shopping cart or
make any changes, click on the "View Shopping Cart" button at the
top of the page. As you travel throughout the store, these items
will remain in your shopping cart and can be purchased at any time.
How do I purchase the items in my shopping cart?
Clicking on the shopping cart icon will bring up a listing of
everything currently in your shopping cart. From here you can delete
any items you would no longer like to order or change the quantity.
When you are ready to order, simply click on the "Check out!" button
and you will be led through the online ordering process. You also
have the opportunity to complete your order any time you add
something to your cart.
Is online ordering safe?
Shopping at www.seaburnbooks.com is safe. Every credit card purchase
is backed by our secure server technology. Our software meets
industry standards and is among the best available for secure
transactions. All customer information on this server is encrypted
for your protection. While most pages on this site are not
encrypted, you will automatically enter the secure server whenever
your personal information is requested. It encrypts all of your
personal information so that it cannot be read during transmission
over the Internet. We currently accept Visa, MasterCard, Discover
and American Express credit cards online. For your security, we use
the same industry standard SSL (Secure Sockets Layer) as leading
major commercial shopping sites to obtain confidential user
information.
First, personal information gathered on the Seaburnbooks.com Web site
is kept confidential. We do not sell information gathered on this
site to other companies or send unsolicited e-mails to customers. We
do provide periodic information on specials, promotions, to
customers who request it. If, at any time, you decide you no longer
want to receive these messages, simply contact customer service or
go to your account preference page and inform us of your decision.
I cannot put more than one item in my cart. Help!
Our web site uses cookies to identify our customers and the items
they place in their shopping cart. If you have disabled cookies in
your browser, or cookies are blocked by your firewall software, we
will not be able to log you as a user or keep track of what you
place in your cart.
A "cookie" is a unique tag that is issued to a web customer and
is used to identify individual computers. Cookies do not harm your
computer in any way, they just help us as know who you are.
I have another problem that is not listed here. Who do I
contact, and what information should I include?
We strive to provide the best possible customer service. If you are
having a problem ordering, please send email to
seaburnbooks@gmail.com
Please include the following
information:
- Which book you were attempting to order
- The complete text of the error message that you received
- Which button you pressed just prior to receiving this error
message
- Which browser you are using: Netscape or Internet Explorer,
and on which platform: PC or Macintosh
Including this information will help us determine what is causing
the problem, so that we can get the problem resolved as soon as
possible.
My credit card is being declined - I know this can’t be the
case. What can I do?
Seaburnbooks.com uses the Address Verification System (AVS) and card
code verification for your safety and security.
Seaburnbooks.com verifies the credit card billing address on all web
transactions. If you wish, you can indicate different billing and
shipping addresses for your order, but your billing address must
match the credit card you are using.
The card code is an important new security feature that appears on
most credit cards. For Visa, MasterCard, Discover, and Diners Club,
the code is a three digit number that appears at the end of the
account number on the back of the card. For American Express, the
code is a four digit number on the front of the card above the
account number. The card code appears only on the physical credit
card, verifying that you are in possession of the card.
| Visa / MasterCard / Discover / Diners |
|
American Express |
 |
|
 |
If any of your information is inaccurate, even if credit funds
are available, please understand that we will not accept the
transaction.
How to use the Shopping Cart
Find an item that interests you and add it to your cart using either
the check-boxes from a search results page, or the 'Add to Cart'
buttons from any item info page. When you have chosen the items you
want, you can review your cart by clicking 'Edit Cart' or clicking
the cart icon which appears in the top-right corner of every page.
- Review Your Cart. When you are in your cart, you will
see all the items you added, any applicable discounts and the cart
sub-total. You can remove or edit items form the cart. When you are
ready to complete your order, just click 'Proceed to Checkout'.
- Shipping Information. Please enter your address and
proceed'.
- Payment Info. Enter or confirm your credit card information
here. Your details will remain secure with us.
- Checkout. Review your order summary here, and make sure the
payment information you have entered is accurate. If you have a
discount coupon, you can apply it here. If you want to make any
last-minute changes to your order, you can do that from this page.
When you are satisfied with your order, click the 'Place Order'
button.
- Order Confirmation. Your order is complete! This page
provides a summary of your order and a receipt for your records. An
email will be sent to you confirming your purchase. You can access
the items you bought from this page.
How do I remove or edit the items in my cart?
You can remove items from your cart when you are in your shopping
cart. When you are in 'Your Cart', use the check boxes to select any
items you wish to remove and click the 'Remove' button. Selected
items will be immediately removed from your cart.
If you have added a subscription product to your cart, you may edit
the terms of the subscription by clicking 'Edit' where it appears
next to the product description.
How do I get a discount coupon?
Coupons are sent to users periodically via email, based on their
past purchases or special promotions. Coupons may offer a discount
on specific products, a free service, or they may provide a discount
which can be redeemed against any purchase for a limited time.
When a coupon code is entered at the Checkout page, the discount is
applied to the shopping cart sub-total and the new total is
displayed. The discounted total will be charged to the customer’s
credit card when the ‘Place Order’ button is clicked to complete the
purchase.
To make sure you don’t miss out, register to receive special offers
and promotions. We will only send you emails from Reuters, and will
never pass your information to anyone else – view our privacy
policy.
I am getting an error message when I try to apply my coupon -
why?
Most coupon codes can only be redeemed against specific products. If
you enter and apply a coupon code that offers a discount on a
specific product without having the relevant product in your
shopping cart, an error message will appear. To redeem the coupon,
add the relevant product to your cart, re-enter the coupon code and
click ‘Apply’ before placing your order.
Most coupons can only be used once. If you enter and apply a coupon
code which has already been redeemed, an error message will be
displayed. For full terms and conditions of use for each specific
coupon, please refer to the email you received with details of the
coupon offer.
|
